All fees paid to Pollenminds, for assessments, reports, counselling sessions, training or any other service, are non-refundable.
Refund policy & cancellation
- At Pollenminds.com, we are committed to delivering high-quality psychometric assessments and counselling services designed to provide accurate insights and meaningful guidance. As these services involve digital products, personalized assessments, and professional counselling sessions, we follow a No Refund Policy.
Online Assessments
- Once a psychometric assessment has been purchased and access provided, no refunds will be issued.
- This is because the access codes, assessment reports, and analytics are generated instantly and cannot be reused or resold.
Counselling Sessions
- Payments made towards counselling sessions (career guidance, academic counselling, or personality development) are non-refundable.
- If a student is unable to attend a scheduled session, we allow one-time rescheduling with a minimum of 24 hours’ prior notice.
- Failure to notify within the stipulated time will result in forfeiture of the session fee.
Technical Issues
In case of any technical issues (such as non-receipt of assessment login or report), we will ensure prompt resolution, including re-sharing access links or regenerating the report.
- Such cases do not qualify for a refund but will be addressed immediately by our support team.
- 4. Exceptional Circumstances
- Refunds will only be considered in rare cases of duplicate payment or billing errors, subject to verification.
- By purchasing our services, you acknowledge and agree to this No Refund Policy.
- For any queries or assistance, please contact us at:
📧 support@pollenminds.com